What You Need to Know About Shingle Warranties
Shingle warranties are something homeowners don’t think about until… well, until there’s a problem. Then, suddenly, that warranty becomes incredibly important. When people talk about shingle warranties, a common misconception is that they are one and the same. They're not. There are different kinds of replacement warranties and each one is unique with its own set of benefits and limitations. While most reputable manufacturers of asphalt shingles in the US offer some sort of warranty, not all are alike, even from the same manufacturer.
To help you, here are some facts that you should keep in mind…
I’m looking into buying a new roof and want to understand what a Manufacturer’s warranty means.
In a nutshell, CertainTeed Roofing product warranties cover you if there is a problem with your shingles due to an issue that occurred during the manufacturing process. This issue is commonly referred to as a manufacturing defect. It is important to understand that CertainTeed’s shingle warranty is a commitment to stand behind our shingles against manufacturing defects for a specified amount of time.
How are CertainTeed’s warranties different from those offered by other companies?
Other companies will only cover you if the manufacturing defect affects the shingles’ performance or results in the roof leaking! With CertainTeed shingles installed on your residence, if you have a manufacturing defect you will be covered whether your roof is leaking or not during the entire warranty coverage period.
What should I do if I think my shingles have a manufacturing defect?
If you suspect that your issue is manufacturing-related and your roof is less than one year old, you should contact NH Grand Roofs. We can inspect the roof and also reach out to a local CertainTeed representative. If your roof is over a year old, you can go to www.ctroof.com to submit a claim to CertainTeed.
If I sell my home, is the warranty coverage for my Landmark® PRO roof transferable?
Yes, it can fully transfer once. If the transfer occurs during the SureStart™ period, the lifetime warranty is reduced to a 50-year warranty for the subsequent owner. If you sell your home and transfer the warranty to the new owner after the SureStart™ period has expired, the warranty period is two years for the subsequent owner.
Why can’t just any contractor offer these extended warranties?
Contractors, such as NH Grand Roofs, who participate in CertainTeed’s ShingleMaster™ and SELECT ShingleMaster™ credential programs have passed a series of installation and business-oriented courses that prove that we are willing, able, and interested in providing the best possible installation and service to our customers.
To learn more about the shingle warranties available to you and to receive pricing for your roof replacement, please connect with the professionals at NH Grand Roofs. We can be reached by phone at (603) 552-7152 or by emailing info@nhgrandroofs.com. You may also contact us through our website.
The questions and answers provided above are part of a FAQ Sheet from CertainTeed. You can find the full Q&A here.
